RedSands Campers are providers of fully equipped 4WD Campers for travelling and exploring Australia. Based in Bayswater, Western Australia, RedSands Campers started their journey with the mission of providing the best possible 4WD products for Australian self-driven adventures.
We caught up with Adam Sands, the founder and Managing Director of RedSands Campers, to talk about all things campers and trackers.
What is the story behind RedSands Campers?
Adam: RedSands Campers came about through our family’s passion for travel. We are a family owned business. We designed these vehicles based on how we would want to travel ourselves. I had years of experience in the industry before starting up RedSands. And once we decided to get going, we hit the ground running with a few vehicles. It has grown organically ever since with a focus on high quality vehicles and really high level of customer service.
How did you come across BlackBox Control?
A: It was actually through a corporate golf day! We started discussing about tracking and Neville, the Senior Account Manager for BlackBox Control, explained the advantages of being able to track your assets. At the time, I had a couple of vehicles that had been damaged by our clients. And without knowing what was wrong, you won’t know the truth behind the story. So for the avoidance of doubt for both sides, we put the trackers in and it gives us all the information we need.
What would you say are the biggest benefits of using BlackBox Control’s tracking services?
A: Probably the biggest benefit is getting the data on how our vehicles are being driven. This information is very reliable and it helps us in various ways with our business. The benefits go beyond a single solution as they are not just from a customer behavior perspective, but from a manufacturer perspective as well at times. And of course, it helps protect the client when they don’t do anything wrong either.
Could you think of a particular incident where the BlackBox Control solution has helped you?
A: The best thing about it all is the high accuracy of the tracking. There was an incident just before Christmas 2017. One of our clients took the vehicles to a prohibited area. We got an alert immediately and flagged the client. Upon its return, there was approximately $3,500 worth of damage to the under body of the vehicle due to the speed at which it was travelling in that area.
The clients understood the obligations under the terms and conditions, and we were able to repair the car and bring it back to pre-hire conditions. If we didn’t have the tracking on the vehicle with such accuracy, we would have been none the wiser. Those damages would have presented themselves down the track, and it would have to come out of our pockets and hurt the business. It has tremendously helped us to be able to capture costs and damages as such in instances where our vehicles were damaged, and simultaneously it also gives the our a peace of mind that everything is transparently dealt here.
You have been with us for 18 months now and have 15 tracking units for your fleet. How has your experience been with us so far?
A: Nothing but fantastic! From the installation of the trackers into the vehicles, from Neville providing support and training to the staff, the whole process has been seamless. Neville has represented BlackBox Control by providing great level of hands on services. It’s imperative that all our staff understands how the tracking system works so they can use it efficiently and understand everything that it offers. It’s a very powerful tool for fleet management but it’s not easy to learn on its own. Neville provided in-depth training and support whenever it was needed. That’s where the support helps.
There’s lots of tracking companies out there, and the differential is the experience and relationship you have with your clients. Whenever we have got any questions or if we need to set up new logins, or we need to pull out data…the response time has always been swift and that really makes a difference for us. From installers to the manager to the product: the whole experience with BlackBox Control has been fantastic.
BlackBox Control’s mission is to empower Australian businesses with GPS Tracking and RedSands Campers is a prime example of our commitment to that mission.
To find out more of what we can do for your business, call us at 1300 766 764 or fill up the contact form here.